VCU Health System
VCU Health System's Patient Centered Services is seeking a full time Guest Services Information Assistant to greet patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. To ensure that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. Monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.
Determine when a visitor may not be allowed due to restricted list and advise accordingly. Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.). Determine if parking validation is appropriate based on criteria for usage of visitor deck.
Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.
Must possess reading and writing skills and comprehend and communicate in English
High School Diploma or equivalent
One (1) year of previous customer service work experience
Previous experience keyboarding
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.