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Guest Srvcs Info Asst

VCU Health System
Richmond

Job Description

VCU Health System's Patient Centered Services is seeking a full time Guest Services Information Assistant to greet patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. To ensure that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. Monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Responsibilities

Determine when a visitor may not be allowed due to restricted list and advise accordingly. Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.). Determine if parking validation is appropriate based on criteria for usage of visitor deck.

Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.

Qualifications

Required

Must possess reading and writing skills and comprehend and communicate in English

Preferred

High School Diploma or equivalent
One (1) year of previous customer service work experience

Previous experience keyboarding

EOE/M/F/Vet/Disabled
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Employment Type

Full time

Schedule

7: Rotating

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